1. Free Trial Class
We encourage new students to take advantage of our free trial class before committing to a course. This trial allows you to experience our teaching style and determine if it meets your expectations.
2. Refund Eligibility
Refunds may be provided under the following conditions:
- Unsatisfactory Service: If you are dissatisfied with the classes within the first two weeks of paid enrollment, you may request a refund for the unused portion of the course.
- Technical Issues: If ongoing technical issues on our side prevent you from attending or benefiting from classes, you may be eligible for a partial or full refund.
3. Non-Refundable Situations
Refunds will not be issued for:
- Partial classes or missed classes due to personal reasons (unless prior notice was given).
- Any dissatisfaction expressed after two weeks of paid enrollment.
4. How to Request a Refund
To request a refund, please contact our customer support team at [contact email] with your account details and the reason for the request. We will review your case and notify you of our decision within 7 business days.
5. Refund Process
If approved, refunds will be processed within 14 business days using the original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.
6. Changes to This Refund Policy
We reserve the right to modify our Refund Policy at any time. Changes will be posted on this page, and we recommend checking periodically to stay informed.